POLICIES

Limited Lifetime Warranty  
Our products are built to last and we stand behind them. Dango Products offers a lifetime warranty against manufacturing defects: i.e. missing parts, torn leather, broken metal and ripped paracords.  Only original, unaltered and unmodified materials and workmanship are covered by this warranty. Accidents, wear & tear and excessive use are not warranted. For example: scratches, fading, basic longevity and behavior of materials, lost parts, ripped leather, chipped metal, chipped coating, etc. At our discretion, we will require that the item be sent back for us to review to justify warranty coverage. If a repair is required, customer will be responsible for inbound and outbound shipping cost. 

Warranty for Dango Watches 
Dango Products offers a limited warranty for defects in materials and workmanship for a period of 1 year after original purchase from dango or any authorized dango dealer. Dango will either repair or replace the watch, at our discretion if the watch is deemed defective. The warranty doesn’t cover abuse, misuse or normal wear and tear. Damage caused by not securely fastening the strap and/or locking mechanism is not covered. Damage caused by not properly sealing the case back and/or crown is not covered. Proof of purchase is required for all warranty claims and service requests. Dango has the option to deny a warranty claim or repair request if a watch shows evidence of excessive wear and/or misuse. 

Return Policy  

Dango Products will accept returns within 30 days of purchase. Basic proof of purchase must be presented upon return. Original receipts, email addresses and products are required to complete returns. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, etc. 3rd party purchases must adhere to 3rd party policies. To obtain return instructions, please send us an email before returning the merchandise. In returning purchases that include free products, everything must be returned including the free gift that was earned with the purchase. We will not issue the refund unless the free item is returned. 

Terms, Conditions & Privacy 

By using this website and its services you agree to be bound by these "Terms and Conditions." If you do not agree, please cease using this site and its services. By placing an order with dangoproducts.com you attest you have the authority to use the payment method submitted. By placing an order with dangoproducts.com, you acknowledge you have read and agree to these terms and the shipping and return policies.

The terms and conditions of this site may change at any time, and changes will take effect immediately. Please review these terms and conditions frequently. Use of this site is at your own risk, and Dango Products is not liable for any damage, loss, or injury arising from use of this site.

Conflict Resolution: We will make every effort to ship goods that will meet your expectations, but in the event you are dissatisfied with your purchase please contact us as quickly as possible. We will do everything reasonably possible to remedy the situation, within the scope of our return policy. If you are dissatisfied with any part of your experience with the site, please email support@dangoproducts.com.

Intellectual Property: All content, images, designs, and text are the intellectual property of Dango Products, and may not be used without express permission. All rights are reserved.

Privacy

Use of Information/Privacy: Any information gathered from you during your use of this website will be kept confidential and used only in the course of fulfilling orders placed by you, in providing authorized communications, or as required by law. Credit card information will not be stored after your order is complete. By providing contact and payment information in the course of placing an order, you consent to allow this information to be used to process and fulfill that order. By providing your contact information in the course of signing up for communications, you consent to allow that contact information to be used for that purpose.

Contact information and payment information will never be sold. Contact information and payment information will never be shared with a third party, except as required by Shopify to fulfill authorized purchases, or as required by law.

Contact information and information about items purchased (NOT payment information) may be saved to facilitate future purchases, and be used to analyze and improve our business practices. Contact information may also be gathered from you for the purpose of providing announcements, news, or other communications about Dango Products. Your information will only be used in this manner if you have given specific permission to receive these communications. You may opt out of these communications at any time by emailing support@dangoproducts.com.

CCPA Opt Out Page:

https://www.dangoproducts.com/pages/ccpa-opt-out

International Shipments

For international shipments, a customs fee may be applicable and collected by your local customs agency since we ship from the United States. Please refer to your local country's guidelines.