POLICIES

Limited Lifetime Warranty  
Our products are built to last and we stand behind them. Dango Products offers a lifetime warranty against manufacturing defects: i.e. missing parts, torn leather, broken metal and ripped paracords.  Only original, unaltered and unmodified materials and workmanship are covered by this warranty. Accidents, wear & tear and excessive use are not warranted. For example: scratches, fading, basic longevity and behavior of materials, lost parts, ripped leather, chipped metal, chipped coating, etc. At our discretion, we will require that the item be sent back for us to review to justify warranty coverage. If a repair is required, customer will be responsible for inbound and outbound shipping cost. 

Warranty for Dango Watches 
Dango Products offers a limited warranty for defects in materials and workmanship for a period of 1 year after original purchase from dango or any authorized dango dealer. Dango will either repair or replace the watch, at our discretion if the watch is deemed defective. The warranty doesn’t cover abuse, misuse or normal wear and tear. Damage caused by not securely fastening the strap and/or locking mechanism is not covered. Damage caused by not properly sealing the case back and/or crown is not covered. Proof of purchase is required for all warranty claims and service requests. Dango has the option to deny a warranty claim or repair request if a watch shows evidence of excessive wear and/or misuse. 

Return Policy  

Dango Products will accept returns within 30 days of purchase. Basic proof of purchase must be presented upon return. Original receipts, email addresses and products are required to complete returns. Within 7 business days of receipt of the item(s), we will refund the purchase price, minus the outbound shipping charges. Returned items must have all original parts and be sent back in brand new condition with all accessories, packaging, etc. 3rd party purchases must adhere to 3rd party policies. To obtain return instructions, please send us an email before returning the merchandise. In returning purchases that include free products, everything must be returned including the free gift that was earned with the purchase. We will not issue the refund unless the free item is returned. 

Terms, Conditions & Privacy 

By using this website and its services you agree to be bound by these "Terms and Conditions." If you do not agree, please cease using this site and its services. By placing an order with dangoproducts.com you attest you have the authority to use the payment method submitted. By placing an order with dangoproducts.com, you acknowledge you have read and agree to these terms and the shipping and return policies.

The terms and conditions of this site may change at any time, and changes will take effect immediately. Please review these terms and conditions frequently. Use of this site is at your own risk, and Dango Products is not liable for any damage, loss, or injury arising from use of this site.

Conflict Resolution: We will make every effort to ship goods that will meet your expectations, but in the event you are dissatisfied with your purchase please contact us as quickly as possible. We will do everything reasonably possible to remedy the situation, within the scope of our return policy. If you are dissatisfied with any part of your experience with the site, please email support@dangoproducts.com.

Intellectual Property: All content, images, designs, and text are the intellectual property of Dango Products, and may not be used without express permission. All rights are reserved.

Privacy

Use of Information/Privacy: Any information gathered from you during your use of this website will be kept confidential and used only in the course of fulfilling orders placed by you, in providing authorized communications, or as required by law. Credit card information will not be stored after your order is complete. By providing contact and payment information in the course of placing an order, you consent to allow this information to be used to process and fulfill that order. By providing your contact information in the course of signing up for communications, you consent to allow that contact information to be used for that purpose.

Contact information and payment information will never be sold. Contact information and payment information will never be shared with a third party, except as required by Shopify to fulfill authorized purchases, or as required by law.

Contact information and information about items purchased (NOT payment information) may be saved to facilitate future purchases, and be used to analyze and improve our business practices. Contact information may also be gathered from you for the purpose of providing announcements, news, or other communications about Dango Products. Your information will only be used in this manner if you have given specific permission to receive these communications. You may opt out of these communications at any time by emailing support@dangoproducts.com.

CCPA Opt Out Page:

https://www.dangoproducts.com/pages/ccpa-opt-out

International Shipments

For international shipments, a customs fee may be applicable and collected by your local customs agency since we ship from the United States. Please refer to your local country's guidelines.

Mobile Terms of Service

Last updated: Jan. 2, 2025

The Dango Products mobile message service (the "Service") is operated by Dango Products (“Dango Products”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Dango Products’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Dango Products through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Dango Products. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18663823745 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Dango Products mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18663823745 or email support@dangoproducts.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.